Return & Refund Policy

Effective Date: 01.01.2025

Website: www.flowerhousemiami.com

At Flower House, we are committed to delivering fresh, high-quality flowers and providing the best customer experience. Please review our refund and return policy below.

Returns are only accepted for defective or damaged products. Customers must contact us within 1 day of delivery and provide clear photo proof of the issue. We do not accept returns or exchanges for non-defective products.

1. Order Issues & Refund Eligibility

1.1 Damaged or Poor-Quality Flowers

  • If your flowers arrive wilted, damaged, or in poor condition, you must contact us within 24 hours of delivery.
  • A clear photo of the arrangement is required for review before issuing a refund or replacement.

1.2 Incorrect or Incomplete Order

  • If you receive an incorrect arrangement or items are missing, notify us within 24 hours for a replacement or refund.

1.3 Non-Delivery

  • If your order is not delivered due to an error on our part, we will issue a full refund or reschedule delivery at no extra cost.

1.4 Late Delivery

  • We strive to deliver on time but cannot guarantee exact delivery hours due to traffic, weather, and order volume.
  • Refunds for late deliveries are only issued if flowers were not delivered on the selected date.

2. Non-Refundable Situations

  • Recipient Not Available: If the recipient is unavailable, flowers will be left in a safe location (e.g., concierge, reception, doorstep). No refunds will be provided.
  • Incorrect Address: If an incorrect or incomplete address is provided, no refund will be issued. Redelivery may be available at an additional charge.
  • Personal Preferences: If flowers match the website description but do not meet personal taste, refunds will not be granted.
  • Traffic or Unforeseen Delays: Delays caused by traffic, weather, or unforeseen circumstances are not eligible for a refund.
  • Custom or Special Orders: Custom arrangements or event-based floral services are non-refundable once preparation has started.

3. Substitution Policy

Due to seasonal availability, substitutions may be necessary.

  • We will replace unavailable items with similar products of equal or greater value while maintaining the overall style and color scheme.
  • If a major substitution is required, we will attempt to contact you for approval.

4. Cancellation Policy

  • Orders may be canceled for a full refund if requested at least 24 hours before scheduled delivery.
  • Same-day orders or those already prepared/dispatched cannot be canceled or refunded.
  • Holiday Orders: Orders placed for major holidays (Valentine’s Day, Mother’s Day, Christmas, etc.) must be canceled at least 48 hours in advance.

5. Holiday Refund & Exchange Policy

  • Orders for major holidays cannot be canceled or modified within 48 hours of delivery.
  • Refunds will only be issued in cases of non-delivery or significant quality issues.

6. Allergy Disclaimer

Some flowers may cause allergic reactions. By purchasing from Flower House, you acknowledge that we are not responsible for any allergic reactions.

7. How to Request a Refund or Replacement

To request a refund or replacement, contact us within 24 hours of delivery:

  • Phone: 786-925-8182
  • Email: info@flowerhousemiami.com

Please include your order number, description of the issue, and photos (if applicable).

8. Refund Processing

  • Approved refunds will be processed within 5–7 business days to the original payment method.
  • If a replacement is offered instead, delivery will be rescheduled at no additional cost.

We appreciate your trust in Flower House and thank you for choosing www.flowerhousemiami.com for your floral needs!