TERMS & CONDITIONS

Effective Date: January 1, 2026

Website: www.flowerhousemiami.com

These Terms & Conditions govern your use of the website and services provided by ChillPill Group Inc. DBA Flower House (“Flower House,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to place an order. By using our website, you confirm that all information provided is accurate and complete.

2. Orders & Customer Responsibility

You agree to provide accurate:

  • Delivery address
  • Recipient name and phone number
  • Delivery date and instructions

Flower House is not responsible for delivery issues caused by incorrect or incomplete information.

3. Order Acceptance Policy

Submitting an order does not guarantee acceptance. We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities
  • Request additional verification

If payment has been made and the order is canceled, a full refund will be issued.

Pricing Errors

If a product is listed incorrectly due to error, we reserve the right to cancel the order and issue a refund.

4. Delivery Policy

Delivery times are estimates only and not guaranteed

Delays may occur due to:

  • Traffic
  • Weather
  • Holidays
  • Building access restrictions

If recipient is unavailable, we may:

  • Leave with concierge or front desk
  • Leave at the door
  • Contact recipient
  • Attempt redelivery (additional fee may apply)

Once delivered, the order is considered fulfilled.

Flower House is not responsible for damage or loss after delivery.

Delivery Proof

By placing an order, you agree that we may use:

  • Photo or video proof
  • GPS tracking
  • Driver confirmation

as valid delivery confirmation.

5. Substitution Policy

Due to seasonal availability, we may substitute flowers with similar or higher-value items.

6. Perishable Products Disclaimer

Flowers are natural and perishable. Variations in appearance are normal.

We do not guarantee:

  • Exact flower appearance
  • Bloom stage
  • Longevity after delivery

7. Limitation of Liability

To the fullest extent permitted by law, Flower House is not liable for:

  • Indirect or consequential damages
  • Delivery delays outside our control
  • Customer-provided errors
  • Allergic reactions

Maximum liability is limited to the amount paid for the order.

8. Website Disclaimer

The website is provided “as is.” We do not guarantee uninterrupted or error-free operation.

9. SMS / Communication Consent

By placing an order, you consent to receive communications from Flower House related to your order, including confirmations, updates, and customer service messages via email, phone calls, SMS, and messaging platforms such as WhatsApp.

These communications are essential for order fulfillment and customer support. You may opt out of non-essential communications at any time.

10. Indemnification

You agree to indemnify and hold harmless Flower House from any claims arising from your use of our services or violation of these Terms.

11. Force Majeure

We are not responsible for delays caused by events beyond our control, including weather, traffic, or public events.

12. Sales Tax

Applicable sales tax will be added based on delivery location in accordance with Florida law.

13. Right to Refuse Service

We reserve the right to refuse service at any time.

14. Entire Agreement

These Terms constitute the entire agreement between you and Flower House.

15. Severability

If any provision is found invalid, the remaining provisions remain in effect.

16. Governing Law

These Terms are governed by the laws of the State of Florida.

17. Contact

ChillPill Group Inc. DBA Flower House

932 N Federal Hwy

Hollywood, FL 33020

📞 786-925-8182

📧 info@flowerhousemiami.com